General terms and conditions
Scope
The following terms and conditions apply to all orders placed via our online store. Our online store is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
Contracting party, conclusion of contract, correction options
The purchase contract is concluded with supernutural GmbH. By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
Contract language, contract text storage
The language(s) available for the conclusion of the contract: German We save the text of the contract and send you the order data and our T&Cs in text form. You can view the contract text in our customer login.
Delivery conditions
Shipping costs will be added to the indicated product prices. You can find out more about the amount of the shipping costs at the offers. In principle, you have the option to pick up at supernutural GmbH, Westermühlstraße 30, 80469 Munich, Germany during the following business hours: Mon-Fri: 9:00 to 17:00 We do not deliver to packing stations.
Payment
In our store you can basically use the following payment methods:
Credit card
In the ordering process you enter your credit card details. Your card will be charged immediately after placing the order.
PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions in the order process.
Retention of title The goods remain our property until full payment has been made
The goods remain our property until full payment.
Transport damage
If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
Warranty and guarantees
Liability for defects
The statutory liability for defects shall apply.
Warranties and customer service
Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online store. Customer service: You can reach our customer service for questions, complaints and claims on weekdays from 9:00 am to 5:00 pm under the telephone number +49 (0)89-2020 84740 and by e-mail at hey@supernutural.com.
Liability
For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation
- in case of injury to life,
- of the body or health,
- in the event of intentional or grossly negligent breach of duty,
- in the case of guarantee promises, insofar as agreed,
- or insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of material contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and compliance with which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board
General terms and conditions created with the Trusted Shops legal text editor